Late fees are applied when a unit becomes delinquent. If your facility has a delinquency task configured to assess late fees, they will automatically be posted to the unit according to your delinquency settings.
If you need to waive a late fee, follow the steps below.
Steps to Waive a Late Fee
Open the Delinquent Unit
Navigate to the delinquent unit from your dashboard or delinquency list.
You will be redirected to the unit’s Overview page.
Go to the Financial Tab
Click on the Financial tab.
A list of all transactions associated with the unit will appear.
Locate the Late Fee Transaction
Find the late fee in the transaction list.
Click the Eye icon next to the transaction to view its details.
Waive the Charge
In the transaction details screen, click the Waive Charge icon.
A pop-up window will appear.
Enter the reason for waiving the late fee.
Click Waive Charge to confirm.
What Happens After Waiving
A new transaction line will be added reflecting the waived amount.
The unit’s balance will automatically update to reflect the adjustment.
The original late fee will remain in the transaction history for record keeping purposes.
Best Practice
Always include a clear and detailed reason when waiving a late fee to maintain accurate financial records and ensure proper audit tracking.