Overview
AI Revenue Management is an AI pricing assistant that reads your facility data and recommends rate changes, so you decide how to price without building reports or comparing spreadsheets by hand. It works at the Facility level, which means it reads and recommends for the one facility you select - not your whole company at once.
The feature covers two assistants:
Rate Assistant for street and web rates.
ECRI Assistant for existing-tenant increases.
The feature is built for facility managers who set pricing and want the market read for them before they act.
Key Concepts
This section defines the terms used across this article to describe AI Revenue Management.
ECRI Assistant – The assistant that recommends in-place increases for existing tenants. ECRI stands for Existing Customer Rate Increase. It opens the ECRI Recommendations screen.
Rate Assistant – The assistant that recommends street and web rates for your unit groups. It opens the Street & Web Rates screen.
AI Assistant – The AI you chat with. It reads the facility's data, answers your questions, and suggests changes for your approval. It is the same assistant on both screens.
Recommendation – A single pricing suggestion from the assistant. Every recommendation, including a "hold," comes with an explanation you can expand to see the evidence behind it.
Eligible Tenant – A tenant whose lease qualifies for an increase in the current cycle. Only eligible tenants appear in the ECRI Assistant's list.
Gated Lease – A lease blocked from an increase this cycle by a guideline, restriction, or gate. The assistant addresses a gated lease only when you ask about it directly.
Details Drawer – The panel that slides in from the right when you select a row, showing the full data behind that tenant or unit group.
Pricing Class – A price tier for a unit group (for example, Economy, Standard, or Premium), each with its own uplift over the base rate and its own street and web rate.
Unit Group – A set of units priced together (for example, a size or type). The Rate Assistant recommends rates one unit group at a time.
In-Place Rate – The rate an existing tenant currently pays. The ECRI Assistant works from the in-place rate.
Street Rate – The current asking rate for a unit group. Both assistants show the street rate.
Special – A discount or offer attached to a rate. The Rate Assistant can recommend adding, changing, or removing a special together with a rate change.
Guideline – A facility setting that shapes the AI's recommendations (for example, a cap on how much a single increase can move a tenant). Guidelines steer the AI but are not hard limits.
Restriction – A facility rule or lease clause the AI can never cross, such as a rate-cap clause. Restrictions are absolute.
Hold – A recommendation not to raise a rate this cycle, with the reason shown. The AI holds rather than raises when a tenant or unit group fails a gate.
StorTrack – The competitor-pricing source the assistant reads for market data. A unit group must be mapped to a StorTrack group to show a market position.
How AI Revenue Management Works
AI Revenue Management reads several sources for the selected facility and turns them into pricing recommendations you approve.
The assistant follows the same pattern in both screens. First, you tell it what you want in plain language, or pick one of the suggestion bubbles. Next, the assistant reads the data and proposes a change with an explanation. Finally, you accept, edit, or reject the recommendation. Nothing is applied until you approve it and select Apply Changes.
ℹ️ Info: The suggestion bubbles are shortcuts for the most common actions. You can always type your own request instead - ask about a competitor, a unit group, churn, or tell the assistant exactly how you want to price.
Understanding the AI Revenue Management Screen
Both assistants use the same screen layout, so once you learn one, you know the other. Only the content changes:
The Rate Assistant shows unit groups,
The ECRI Assistant shows eligible tenants.
The ECRI Recommendations and Street & Web Rates screens are divided into five parts:
Info Banner
Header Bar
Data Table
AI Assistant Panel
Details Drawer - Hidden until you select a row in the Data Table, then it opens over the right side of the screen with that row's full data.
The ECRI Recommendations screen, with the Info Banner, Header Bar, Data Table, and AI Assistant Panel
The Street & Web Rates screen with the Info Banner, Header Bar, Data Table, and AI Assistant Panel
Info Banner
The Info Banner is the colored strip across the top of the screen. It states which assistant is open, which data the assistant reads, and that changes always require your approval. The banner text is the only part that changes between the two assistants.
Header Bar
The Header Bar sits below the banner and holds the screen title, a one-line description, and the Apply Changes button.
On the ECRI Assistant, the Header Bar also holds a settings icon that opens the ECRI Increase Guidelines window. Apply Changes stays inactive until you have approved at least one recommendation.
The Header Bar with the settings icon and Apply Changes button
Data Table
The Data Table is the large panel on the left. It lists the items you can price - unit groups in the Rate Assistant, eligible tenants in the ECRI Assistant - with a column of pricing and market signals for each.
Each screen names its table: Eligible Tenants in the ECRI Assistant and Unit Group Pricing in the Rate Assistant. A summary line, filters, and a search sit above the columns.
The ECRI Assistant's data table with Eligible Tenants
The Rate Assistant's data table with Unit Group Pricing
Each row ends with an Ask the assistant link. Selecting the link moves the cursor to the input in the AI Assistant Panel, ready for you to ask about that row.
Clicking the Ask the Assistant link moves the cursor to the AI Assistant's input
Every column has a sort button to the left of its name. The button is grey until you select it. Then, it turns blue to show the column the table is sorted by. Selecting it again reverses the order.
Text columns such as Tenant and Unit Group sort alphabetically; number columns such as In-Place, Street, Web, OCC, Group OCC, Tenure, Churn Risk 90d, and Demand 30D sort from low to high or high to low, and date columns such as Last Increase sort from oldest to newest or newest to oldest.
You can sort by more than one column at once: a small number on each active sort button shows the order it applies in, where 1 is the first sort, 2 the second, and so on. To clear the sort, select the X at the end of the header row.
The ECRI Assistant's sort buttons
The Rate Assistant's sort buttons
AI Assistant Panel
The AI Assistant Panel is the region on the right, reserved for the AI. It contains the AI Assistant - the AI you chat with - which greets you, summarizes the facility, and provides the input box.
The panel shows by default, and two icons sit at its top: one collapses the panel to give the Data Table more room, and the + icon starts a new chat. The panel is the place on screen; the AI Assistant is the AI inside it.
The AI Assistant Panel includes the AI Assistant and two icons at the top
Details Drawer
The Details Drawer shows the full data behind a single row. Select any row in the Data Table to open it, and it slides in over the right side of the screen with that row's item name at the top.
Both assistants use the same drawer behavior, but the fields inside differ: the ECRI Assistant shows a tenant's rates and churn signals, and the Rate Assistant shows a unit group's rates, competitors, and demand. To close the drawer, select Close.
Left: the ECRI Assistant Details Drawer for a tenant. Right: the Rate Assistant Details Drawer for a unit group
The AI Assistant
The AI Assistant is the AI you chat with inside the AI Assistant Panel. It reads the facility's data, answers your questions, and suggests rate changes for your approval. It is the same assistant on both screens - only the data it reads changes.
The AI Assistant has two parts:
The main area at the top, where you read the conversation.
The input box at the bottom, where you type.
The AI Assistant with the main area and input box
The Input Box
The input box sits at the bottom of the AI Assistant Panel and is where you enter each question.
The input box contains the following components:
A text field where you type your question.
A send button that sends the question when you select it or press Enter.
Suggested questions below the field that you can select instead of typing your own.
The suggested questions change with the topic. As the conversation moves on, the AI Assistant offers new suggested questions that fit what you are looking at, so you do not have to work out what to ask next.
The input box's components
ℹ️ Info: The AI Assistant accepts typed text only. It does not take voice, files, or images. Type your question in the input box to get an answer.
What You Can Ask the AI Assistant
The AI Assistant answers questions about the selected facility's pricing and prepares recommendations you approve. You can ask it to:
Explain what the data on screen means, or why a row reads the way it does.
Tell you how many tenants qualify for an increase this cycle, in the ECRI Assistant.
Explain why a tenant or unit group is held, and exactly what holds it.
Show how one unit group or unit size looks.
Tell you what competitors charge, and when competitor prices are tracked for the facility.
Prepare a full proposal – per tenant in the ECRI Assistant, or per unit group in the Rate Assistant – with an explanation for each recommendation and a reason for each hold, which you then review and edit.
What the AI Assistant Cannot Do
The AI Assistant reads the selected facility's active leases and the data needed to make a pricing decision: the current and market rate, tenure, payment signals, churn risk, and what blocks an increase. It does not reach beyond that. It cannot:
Change the table. It cannot change the display, the columns, or the order – only you can sort and filter the table.
Report past operations, such as how many tenants moved out last month. That history is not available to the AI Assistant; you find it in lease-movement reports.
Answer for another facility. It reads only the facility selected in the Facility Switcher.
Languages
The AI Assistant reads and answers in more than one language. It works in English, Spanish, and French, along with other major languages, so you can ask in the language you are most comfortable with.
💡 Tip: If your language is not one of the three named here, ask a question in it anyway and see whether the AI Assistant answers. It understands many more languages than these.
Tips for Getting the Best Results
The AI Assistant reads everyday language, so you can ask the way you would ask a colleague. These habits get you the most accurate answers:
Be specific – Name the unit group, tenant, competitor, or exact number you want.
Ask about what exists – The AI Assistant reads your facility data and market data. It cannot answer about anything outside of them.
Be clear – Avoid vague words like "best." Use a specific metric instead.
Ask follow-up questions – You can refine a recommendation or ask the AI Assistant to explain the one it gave.
Use natural language – You do not need perfect grammar or exact terms.
Rephrase if needed – If the AI Assistant does not understand, ask differently.
The ECRI Assistant
The ECRI Assistant recommends in-place increases for a facility's existing tenants. It opens the ECRI Recommendations screen and lists the tenants eligible for an increase in the current cycle. You ask the assistant to suggest increases, review each one, and approve the ones you want.
The Eligible Tenants Table
The Eligible Tenants table lists every tenant eligible this cycle at the selected facility. A summary line at the top of the table states how many tenants are eligible this cycle. In the same row, on the right side, sit search filters.
You can use filters to narrow the list down by:
All unit groups – Shows only tenants in the unit group you pick. The list names each unit group with its tenant count.
All leases – Filters the tenants by lease.
All occupancy – Shows only tenants whose unit group falls in an occupancy band: 92% or above, 80% to 92%, or below 80%. Each band shows a count.
Search – Searches the Tenant column. Type a name to show only the matching tenants.
The ECRI Assistant's filters
Each row of the Eligible Tenants Table describes one tenant with the following columns:
Tenant – The tenant name, unit, and unit group.
In-Place – The rate the tenant currently pays.
Street – The current asking rate for the tenant's unit group.
Group OCC – The occupancy of the tenant's unit group.
Market Position – A read-only graphic showing where the tenant's rate sits across the unit group's rate range, from the low rate through the group average to the high rate. You cannot drag it; it only shows the position. It carries three markers - the street rate, the group average, and the tenant's In-Place rate - and hovering over a marker opens a tooltip with that marker's details.
Tenure – How long the tenant has rented, in months.
Last Increase – The date of the tenant's most recent increase.
Churn Risk 90d – The modeled chance the tenant leaves, with the signals behind the score. The main figure is the chance over the next 90 days, and a second figure gives the chance over 180 days. Below the figures, the column lists the churn signals, such as the tenant's autopay status (Autopay Enabled or Autopay Disabled), Balance Owing (the tenant owes a balance, which also holds the increase), and Late fees. A high churn risk can hold a tenant, since the ECRI guidelines skip tenants above the Max predicted churn to raise value.
AI Recommendation – The Ask the assistant link for that tenant. Selecting it moves the cursor to the AI Assistant Panel input, ready for you to ask the assistant to suggest an increase for that tenant.
The ECRI Assistant's Eligible Tenants table
The Tenant Details Drawer
Selecting a tenant row opens the Details Drawer with the full picture behind that tenant. At the top, the drawer shows the tenant, the unit, and any flags that explain the tenant's status, such as a Low occupancy flag.
Below the flags, the drawer is grouped into sections.
Recommendation – A short note on what the assistant proposes for this tenant. For a gated lease, the note explains that the assistant addresses it only when you ask about it directly.
Rates & Group – The rate and market values for the tenant and the tenant's unit group. This section includes In-Place, Street, Gap to Street (how far the in-place rate sits below street, as a percentage), Group occupancy, Group (Min - Avg - Max) (the low, average, and high rate in the group, which is the range the Market Position slider plots), Parity target (the rate that would bring the tenant in line with the group), and Max step (guidelines) (the largest increase the guidelines allow for this tenant).
Churn Model Inputs – The signals the churn model reads for this tenant, such as Units held and Tenure.
Max Rent Increase – The rent ceiling for this tenant and the date it is valid to, shown as Rent ceiling and Valid to.
Increase History – The tenant's past increases. It reads that increase history is not available yet when there are none to show.
Tenant Details Drawer on the ECRI Recommendations screen
ECRI Increase Guidelines
The ECRI Increase Guidelines control how the ECRI Assistant recommends increases. To open them, select the settings icon in the Header Bar of the ECRI Recommendations screen.
The ECRI Increase Guidelines settings icon
The window lists seven guidelines, each with a value you can edit, plus Save Changes and Cancel.
The ECRI Increase Guidelines window lists the seven guideline fields with Save Changes and Cancel
These settings are guidelines, not hard limits: the AI can recommend an exception when the data supports it, and it flags any exception for you. Facility restrictions and lease clauses stay absolute regardless of these values. The seven guidelines are:
Max increase per cycle – The most a single increase can move a tenant, as a percentage.
Max dollar increase – The most a single increase can move a tenant, as a dollar amount, regardless of the percentage.
Min increase worth sending – The smallest increase worth a notice. Below this, the notice costs more goodwill than it earns.
Min months between increases – The shortest gap allowed between two increases for the same tenant.
Min occupancy to raise – The occupancy a unit group must reach to be raised. Unit groups below this are skipped.
First increase eligibility – How many months after move-in a tenant can first be raised.
Max predicted churn to raise – The churn limit for raising a tenant. Tenants whose modeled chance of leaving is above this are skipped.
⚠️ Warning: Approving an ECRI recommendation schedules the increase and sends the tenant a notice through the facility's rent-change notice configuration. Review each recommendation before you approve it.
The Rate Assistant
The Rate Assistant recommends street and web rate changes for a facility's unit groups. It opens the Street & Web Rates screen and lists each unit group with its occupancy, current rates, and demand. You ask the assistant to suggest rate changes, review each one, and approve the ones you want.
The Unit Group Pricing Table
The Unit Group Pricing table lists every unit group at the selected facility. A summary line at the top of the table states how many unit groups the facility has and how many have competitor data, and a filter row and a search sit above the columns.
The filters and search narrow the list:
All occupancy – Shows only unit groups in an occupancy band.
All market data – Shows only unit groups by their market-data status, such as those that have competitor data on file.
Search – Searches the Unit Group column. Type a name to show only the matching unit groups.
The Rate Assistant's filters
Each row describes one unit group with the following columns.
Unit Group – The unit group name and its unit count.
OCC – The unit group's occupancy, with the number of vacant units.
Web – The current web rate, shown as a single rate or a range.
Street – The current street rate, shown as a single rate or a range.
Market Position – A read-only graphic showing where the unit group sits against its competitors. It carries a dot for each competitor and a dot for the unit group, which you can hover over for detail. It reads N/A until the unit group is mapped to a StorTrack group.
Demand 30D – The recent demand trend for the unit group over the last 30 days.
Price RECO – The Ask the assistant link for that unit group. Selecting it moves the cursor to the AI Assistant Panel input, ready for you to ask the assistant to recommend a price. RECO is short for recommendation.
The Unit Group Pricing table
ℹ️ Info: A unit group shows no Market Position until it is mapped to a StorTrack group. Until then, the Rate Assistant still recommends based on your occupancy, demand, and published-rate history.
The Unit Group Details Drawer
Selecting a unit group row opens the Details Drawer with the full picture behind that unit group. The drawer shows the unit group name and unit count at the top, then groups the data into sections.
Recommendation – A short note on what the assistant proposes for this unit group. When no proposal exists yet, the note asks you to have the assistant suggest rate changes.
Competitor Rates – The competitor prices on file for this unit group. When the unit group is not mapped to a StorTrack group, the note states that no competitor prices are on file.
Pricing Class – The price tiers for the unit group. Each class - for example, Economy, Standard, and Premium - lists its uplift over the base rate together with its street rate and web rate. A class with no rate set reads N/A.
Demand, last 30 days – The recent move activity for the unit group, shown as Moved in, Moved out, and Net. This is the trend the Demand 30D column summarizes.
Rates – The detailed rate and market values: Street rate and Web rate with the date each last changed, the competitor low, average, high, and median, the number of competitor prices collected, and the unit group's Market Position. Any value not on file reads N/A.
Unit Group Details Drawer on the Street & Web Rates screen
Specials in Rate Recommendations
A Rate Assistant recommendation can include a Special as part of the rate change. The assistant can suggest adding a new special, changing the current one, or removing it, and you approve the special together with the rate as one decision. You are not asked to approve the special separately from the rate it belongs to.
Using AI Revenue Management
This section walks you through the day-to-day use of both assistants: how to open one, how to ask a question, how to read the answer, and how to keep the conversation going until you have a recommendation you are ready to act on.
Opening an Assistant
AI Revenue Management sits under Revenue Management in the left sidebar and works one facility at a time. Before you open it, select the facility you want to price in the Facility Manager at the top of the screen. Then, in the left sidebar, select Revenue Management and choose Rate Assistant or ECRI Assistant.
The left sidebar with Revenue Management expanded, showing the Rate Assistant and ECRI Assistant menu items
ℹ️ Info: Opening the Rate Assistant requires the Use Rate Assistant (AI Assistant) permission at the Facility level, and opening the ECRI Assistant requires the Use ECRI Assistant (AI Assistant) permission. If an assistant is hidden or greyed out, your account may be missing the permission. Contact your administrator to confirm.
Asking a Question
Type your request in the input box, or select a suggestion bubble below it. You can ask for a summary, ask the assistant to suggest increases, or describe how you want to price in your own words. To ask about one row, select Ask the assistant on that row; the cursor moves to the input box so you can ask about that tenant or unit group.
AI Assistant showing the input field and question bubbles
Reviewing the Answer
The assistant answers in the chat. A suggestion can be a rate for a unit group, a rate tenant by tenant, or a reason to hold a group and not raise it at all.
Every answer comes with an explanation. The explanation shows the evidence the assistant used, the competitor or tenant picture behind it, and the trade-off it weighed. A hold is explained the same way, so you can see why a rate was not raised.
Continuing the Conversation
You are not limited to the first answer. In the same chat, you can ask a follow-up question, ask the assistant to explain one tenant's hold, or ask it to describe your options a different way. The assistant remembers what you asked earlier in that chat, so you can build on the last answer.
Limitations and Conditions
AI Revenue Management follows firm rules about what it will and will not recommend, and how it fits with the rest of the platform.
One facility at a time – The assistant reads and recommends only for the facility selected in the Facility Manager. It does not price your whole company at once.
No rate decreases – The ECRI Assistant never recommends lowering an in-place rate. A tenant already above street rate is flagged with a recommended hold instead.
Restrictions are absolute – Facility rent-raise restrictions and lease-level limits, such as rate-cap clauses and active-duty military protections, bind the AI completely. It never recommends beyond them, even when a guideline would allow more.
Holds instead of raises – A tenant with a balance owing when the increase is scheduled, and a tenant in a unit group below the occupancy gate, are held rather than raised, with the reason shown.
Multi-unit tenants – A tenant renting several units is evaluated across the whole relationship. The combined increase is capped per tenant and staggered across cycles, and the recommendation explains this.
Whole-dollar ECRI amounts – ECRI recommendations and your edits to them are in whole dollars.
Text input only – The AI Assistant takes typed text only. It does not accept voice, files, or images.
Either AI or rule-based, not both – A facility runs either AI Revenue Management or the older rule-based revenue management, never both at the same time. When a facility switches to AI Revenue Management, any increases already scheduled under the rule-based module stay active and play out, and the leases carrying them are shown as held until that schedule finishes.
New facilities – For a facility new to QuikStor with little history, the assistant still recommends using competitor market data, the facility's own published-rate history, and labeled industry benchmarks. Its recommendations sharpen as the facility's own data builds up.
FAQ
Does AI Revenue Management change my rates automatically?
No. AI Revenue Management is advisory. The assistant recommends rate changes and increases, but it never applies a change on its own. You accept, edit, or reject each recommendation, and a change only takes effect after you select Apply Changes.
What is the difference between the Rate Assistant and the ECRI Assistant?
The Rate Assistant recommends street and web rates for your unit groups, which set what new and existing tenants are quoted. The ECRI Assistant recommends in-place increases for existing tenants one lease at a time. Both work at the Facility level and both require your approval.
Can the assistant lower a tenant's rate?
No. The ECRI Assistant never recommends lowering an in-place rate. If a tenant already pays above the street rate, the assistant flags the tenant with a recommended hold rather than a decrease.
Why is a tenant or unit group held instead of raised?
The assistant holds a rate when a gate blocks an increase. Common reasons are a balance owing when the increase is scheduled, a unit group below the minimum occupancy to raise, a rate already above street, or a lease restriction. The reason is shown with the hold.
Where do I find AI Revenue Management?
It sits under Revenue Management in the left sidebar and works one facility at a time. Select the facility in the Facility Manager, open Revenue Management, then choose Rate Assistant or ECRI Assistant. If the option is hidden or greyed out, your account may be missing the required permission - ask your administrator.
Can I run AI Revenue Management and the old rule-based revenue management at the same time?
No. A facility uses either AI Revenue Management or the rule-based revenue management, never both. When a facility switches to AI, increases already scheduled under the rule-based module stay active and complete, and those leases show as held until the schedule finishes.