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Delinquency Restart

Learn how to restart a delinquency process on a lease and run all overdue delinquency actions from today's date.

When a facility migrates to QuikStor, some tenants may already be behind on rent. Delinquency Restart lets you place those leases directly into QuikStor's automated delinquency process, so fees and notices go out automatically - the same way they would for any other delinquent tenant at a facility.

This article explains how to restart a delinquency from the Active Delinquencies page at the Facility level.

Prerequisites

  • Restart Process (Delinquency) permission at the Facility level. 

  • The lease is active and in a delinquency process.

  • The delinquency process is not in the Auction phase.

Step 1: Find the Active Delinquencies

Navigate to the Active Delinquencies page to view all tenants at the facility who are behind on their payments.

  1. Choose a facility using the Facility Switcher. 

    Facility Switcher at the top of the page with a facility selected.

  2. In the left navigation menu, click Delinquency.

    Left navigation menu with the Delinquency item expanded and highlighted.

  3. Click Active Delinquencies. The Active Delinquencies page opens. 

    Left navigation menu with the Delinquency menu open and the Active Delinquencies submenu item highlighted.

Step 2: Start a Delinquency Restart

You are on the Active Delinquency page. The Restart Delinquency option is available from the three-dot menu on any eligible lease row.

  1. Locate a lease you want to restart.

    A lease row in the Active Delinquencies list showing the Pay button and the three-dot menu icon at the end of the row.

  2. Click the three-dot menu icon on the right side of the lease row.

  3. Select Restart Delinquency from the dropdown menu.

    The three-dot menu opened on a lease row with the Restart Delinquency option in the dropdown selected.

ℹ️ Info: Delinquency Restart is not available for tenants whose delinquency process has entered the Auction phase. The option is disabled for those leases.

Step 3: Manage Tenant Notices

The Delinquency restart confirmation window shows a summary of the restart before it runs. Review the Fee Handling and Tenant Notices options, then confirm to start the process.

  1. Under Fee Handling, choose how the restart affects fees. Select Keep current fees to leave existing fees and invoices unchanged, or Switch to new fees to waive old fees and apply new ones from today.

  2. Use the Send Tenant Notices toggle to enable or disable notices.

    The Restart Delinquency confirmation window showing the Fee handling options Keep current fees and Switch to new fees, the Send Tenant Notices toggle, and the Restart Delinquency button.

  3. Click Restart Delinquency to start the process.

ℹ️ By default, notices from previous delinquency stages are blocked. If you turn the Send Tenant Notices toggle on, QuikStor sends all notices to the tenant.

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