Overview
Mass Notifications is a facility-level communication feature that sends the same message to multiple current tenants. Thanks to this feature, you can send emails, documents, and SMS notifications to tenants.
In this article, you will learn how to create and send mass emails to selected recipients.
Prerequisites
Template - Create and Assign permissions at the Corporate level.
Mass Notification - Send Email permission at the Facility level.
At least one tenant with a valid email address at the facility.
An Email Mass Notification Template created at the Corporate level and assigned to a facility, if the message uses a template. A manually written email needs no template.
ℹ️ Info: Some options from this article may be hidden or disabled if your account does not have the required permission. Contact your administrator to request access.
Step 1: Select a Facility
Select the target facility first to reach its recipients.
Open the Facility Switcher at the top of the page. It shows the current facility.
Select a facility.
Step 2: Open the Mass Notifications Page
The Mass Notifications page sits under the Communication menu in the left sidebar.
Click Communication in the left sidebar.
Click Mass Notifications.
Step 3: Choose a Delivery Channel
The Mass Notifications page opens with three delivery channels at the top of the page.
Select Email to Tenants.
ℹ️ Info: Each mass notification uses one delivery channel. You cannot combine two channels in a single mass notification.
Step 4: Choose a Targeting Method
The Send mass notification to section controls which tenants appear in the recipient list. Two targeting methods are available: By Tenant and By Lease.
Select one targeting method:
By Tenant - select current tenants individually.
By Lease - select current tenants by their active lease.
Step 5: Choose a Mass Notification Template
An Email Mass Notification template lets you quickly populate the Email Subject and Email Body fields. Once you select a template, QuikStor automatically fills in both fields with the template content.
Select an Email Mass Notification Template from the Template list.
ℹ️ Info: The Template list offers only a Mass Notification Template created at the Corporate level and assigned to this facility. The list shows No options available until such a template reaches the facility.
⚠️ Warning: Editing a selected template directly from the Mass Notifications text editor prompts you to choose one of two options:
Update now - saves the change at the Corporate level, affecting every facility that has this template assigned.
Not now - applies the change only to this message and leaves the template unchanged.
ℹ️ Info: The Template list is optional. Skip it if you want to write the message by hand in the next step.
Step 6: Compose the Message
Enter your message by hand, without using a template editor. Clear the previous message by clicking the Discard button.
Enter an Email Subject.
Enter the message in the Email Body editor.
ℹ️ Info: Email Subject and Email Body are required fields. QuikStor blocks the send while either field stays empty.
Step 7: Continue to Recipient Selection
The compose section leads to the recipient list on the next screen.
Click Next.
Step 8: Select the Tenants
The Select recipients by Tenant page lists the tenants that match the current filters. This step sets the final recipient list.
Select the checkbox to the left of a tenant name to add that tenant.
Select the checkbox above the table to add every listed tenant at once.
💡 Tip: Click the eye icon at the right end of a row to preview the message that tenant receives.
ℹ️ Info: The Email Availability filter is locked to Yes, so the page lists only tenants who have an email address. Tenants without an email address never appear in this list.
Step 9: Send the Email
The Send Email button delivers the message to every selected tenant.
Review the recipient list since a sent email cannot be recalled.
Click Send Email.
Done! QuikStor emails the message to every selected tenant.
⚠️Warning: The Discard button leaves the page without sending. Discard clears the recipient list and sends nothing.