Overview
The SMS Mass Notifications feature is a communication tool that lets you send a single message to multiple recipients at once. It supports three delivery channels: email, printable documents, and SMS.
SMS mass notifications deliver short text messages directly to tenants' mobile phones. They are ideal for urgent, time-sensitive alerts that require immediate attention or a quick response.
In this article, you will learn how to send an SMS mass notification.
Prerequisites
Mass Notification - Send SMS permission at the Facility level.
The facility has text messaging configured.
The facility has at least one current tenant with a mobile phone number.
Step 1: Select a Facility
Start at the facility that will send the message. The SMS reaches recipients of the selected facility only.
Open the Facility Switcher at the top of your page.
Select the facility you want to send the message from.
Step 2: Open the Mass Notifications Page
The Mass Notifications feature is located in the left-side menu, under Communication.
In the left-side menu, click Communication to expand it.
Click Mass Notifications.
The Mass Notifications page opens.
Step 3: Select the SMS Channel
The Mass Notifications feature contains three delivery channels. Choose the channel that carries the message.
Review the three channel options: Email to Tenants, Document for Print, and SMS to Tenants.
Select SMS to Tenants.
Step 4: Choose the Targeting Method
Two options are available here. By Tenant option selects one or more tenants directly. By Lease targets tenants based on their active lease.
Select one option. For example, By Tenant.
ℹ️ Info: Switching between By Tenant and By Lease clears any recipients already selected, so choose the recipient type before selecting recipients.
Step 5: Compose the Message
Now compose the message the recipients will receive.
In the Message field, enter the message you want to send.
Click Next in the lower-right corner of the page.
ℹ️ Info: This message goes to every recipient selected in the recipient list in the next steps. The same text is sent to all selected recipients, so review the wording before you continue.
ℹ️ Info: The message stays saved on this page when you leave and return. To clear it, click Discard.
Step 6: Select Recipients and Preview Messages
The Select recipients by Tenant page lists all tenants who will receive the message.
Select the checkbox in the Tenant column header to select all listed tenants.
Preview a message for a specific recipient by clicking the eye icon.
💡 Tip: You can preview how the message will look across all three channels - SMS, email, or document - directly from the Mass Notification Center before sending.
ℹ️ Info: Tenants who have opted out of SMS notifications do not receive the message, even when they are selected. QuikStor skips them automatically.
Step 7: Send the Message
The final step sends the SMS to all selected recipients.
Confirm the recipient count in the top-right corner of the page.
Click Send SMS.
⚠️ Warning: The SMS is sent immediately when you click Send SMS. A sent message cannot be recalled, so confirm the recipient list and the message text before sending.
Congratulations! 🎉You have sent your SMS mass notification. Each selected tenant who has a phone number and has not opted out receives your message as a text on their phone.