Email and SMS Communication
Send, receive, and manage tenant communication via email and text message.
14 articles
- Communication at the Corporate LevelUnderstand how to view and send emails and SMS messages across all your facilities from a single Corporate level Communication area.
- Communication at the Facility LevelView and send facility-related emails and SMS messages, send mass notifications to your tenants, and set SMS working hours.
- Phone Center: Call History and RecordingsUnderstand the Phone Center call history: what each column means, call statuses, when recordings appear, and how to call or text tenants.
- Phone Bar and Managing Phone CallsLearn how the Phone Bar works, how to assign access, go Online to take calls, and which actions are available during a call.
- How to Take Incoming CallsSet up Phone Center permissions, go online, and answer incoming tenant calls from the Phone Bar.
- Placing an Outgoing CallLearn how to call a tenant directly from Phone Center, from setting your role permissions to ending the active call.
- Find a Specific EmailLearn how to find a specific email in QuikStor at the Corporate and/or Facility level using the Communication feature.
- Send SMS Mass Notifications to TenantsLearn how to send a mass SMS notification to selected tenants.
- Create a Manual Email TemplateLearn how to create a Manual Template that you can reuse to send emails to tenants and prospects.
- Corporate Level: Send an Email from a TemplateLearn how to send an email from a predefined template across an organization.
- Facility Level: Send an Email from a TemplateLearn how to send a facility-level email from a template, using any of three entry points.
- Send Email Mass Notifications to TenantsSend one email to many current tenants at once from the Mass Notifications page.
- Corporate Level: Resend an EmailResend an exact copy of an email you already sent from the Sent tab at the corporate level - no retyping.
- Facility Level: Resend a Sent EmailResend an exact copy of an email you already sent at the facility level - from the Sent tab or a tenant's profile.