Overview
This article shows you how to view a tenant's unpaid charges and waive them from the Make a Payment screen. After reading this article, you will be able to locate an unpaid charge and remove it without leaving the Make a Payment screen.
Prerequisites
Before you start, confirm the following are in place:
Your role has the Transaction History: Waive Charge and Lease: Read Unpaid Charges permissions enabled. You can enable these at the Corporate level under Roles and Permissions > [Your Role] > Facility tab.
The tenant has a lease with at least one unpaid charge, such as a fee or coverage charge.
Step 1: Locate the Tenant and Open the Make a Payment Screen
On the facility's tenant list, locate the tenant with the unpaid charges and open the Make a Payment screen from their Overview tab.
Navigate to the facility where the tenant is located.
Click on Tenants in the sidebar menu.
List of All Current Tenants page with the Tenants in the sidebar menu highlighted
Select the tenant from the List of All Current Tenants with the unpaid charge. The tenant's Overview tab opens.
Tenant's Overview tab with the Make a Payment button highlighted
Click Make a Payment. The Make a Payment screen opens, listing every unit you can make a payment for.
Make a Payment screen with all units that you can make payments for listed and the Show Unpaid Charges button highlighted
ℹ️ Info: You can also access the Make a Payment screen from any page by navigating to the dollar sign icon and selecting Make a Payment from the drop-down menu.
Step 2: View the Unit's Unpaid Charges
On the Make a Payment screen, locate the unit and view its unpaid charges listed under the Amount column.
Locate the unit with the unpaid charges you want to view.
Click Show Unpaid Charges under the Amount column for that unit. A drop-down list opens showing every unpaid charge for the unit.
A list of all unpaid charges for unit A15 with the button Hide Unpaid Charges highlighted
Step 3: Waive an Unpaid Charge
From the list of unpaid charges, select the charge you want to waive and confirm the reason for the waiver.
Locate the charge you want to waive and click the Waive Charge icon at the far right of the charge.
A list of all unpaid charges for unit A15 with the button Waive Charge highlighted
A confirmation modal opens asking "Are you sure?" with a required Reason field.
Enter a reason in the Reason field.
Click on the Waive Charge button in the confirmation modal. The message "Successfully waived the charge." appears, and the charge is removed from the unpaid charges list.
Confirmation modal with the waive reason entered and Waive Charge button highlighted
⚠️ Warning: Waived charges cannot be reversed.
ℹ️ Info: Only fully paid charges can be waived. If something is partially paid, it will be on the list of unpaid charges but you won't be able to waive it.