When a message doesn't reach a tenant - it bounces, gets filtered, or is simply missed - you don't have to write it again. QuikStor lets you resend the exact email you already sent, without retyping or copying it.
At the Facility level, you can resend an email from two places:
Facility's inbox - the list of every email your facility has sent.
Tenant's profile - the emails you have sent to one tenant.
Both methods below open the message in the Sent Email drawer, where you select Resend Mail to send it again. Choose whichever works best for you.
Prerequisites
Before you start, make sure of the following:
You are working at the Facility level, with a facility selected in the Facility Switcher.
Communication - Read Email and Send Email permissions are selected in Roles & Permissions under Users. Find your facility and then mark these permissions.
At least one email has already been sent, so there is a message to resend.
⚠️ Warning: Resend Mail sends the same message again, and the recipient receives another copy. It does not refresh any details - balances, dates, and other values stay as they were in the original email. If the information has changed, send a new email instead.
Resend from the Facility's Inbox
This method works the same way as at the Corporate level, except the list shows only the selected facility's messages.
Navigate to the Sent Emails
The Sent tab under Communication lists every email sent for the facility you have selected.
In the left navigation, select Communication.
Under Communication, select Emails. The Received tab opens.
Select the Sent tab.
The Sent tab lists emails sent for the selected facility
Select a Recipient and Resend the Email
Opening a row on the Sent tab shows the full message in the Sent Email drawer, where you can send it again.
Find the email you want to resend.
Select the email's Subject to open it in the Sent Email drawer.
Read the message to confirm it is the one you want to resend.
Select Resend Mail.
The Sent Email list left and the Sent Email drawer right
Resend from a Tenant's Profile
You can also resend a message from the tenant's own record.
Navigate to the Tenant's profile
Each tenant's profile keeps a record of the emails you have sent them, so you can resend one without opening the full Sent list.
In the left navigation, select Tenants.
Find the tenant you want to email in the List of All Current Tenants.
Click the tenant's name. The Tenant's profile opens.
The List of All Current Tenants page
Select the Message and Resend It
The tenant profile shows you all the information related to the tenant, sorted into tabs. Locate all tabs at the top of the page.
Select the Communication tab.
Find the message you sent in the conversation.
Select the Resend icon beneath the message. The Sent Email drawer opens.
Select Resend Mail.
Resend icon appears beneath each sent message
Done! QuikStor sends the message to the recipient again, and the resend appears on the Sent tab.
ℹ️ Info: You can resend only the emails you sent. Messages from the tenant have no Resend icon - for example, you cannot resend the tenant's own reply at the end of a conversation.