Overview
Sometimes an email bounces, doesn't reach a recipient, or simply needs to go out again. Instead of retyping the message or copying it by hand, you can resend the exact email you already sent.
This article shows you how to resend a sent email at the Corporate level.
Prerequisites
Before you start, make sure of the following:
You are working at the Corporate level.
Communication - Read Email and Send Email permissions are selected in Roles & Permissions under Users. You can find these permissions at the Facility level.
At least one email has already been sent, so there is a message to resend.
Step 1: Open the Emails Page
Start by opening the email inbox at the Corporate level.
In the left navigation, select Communication.
Under Communication, select Emails.
Communication expanded in the navigation, with Emails selected
The Received Emails page opens on the Received tab, which lists the emails your facilities have received.
Step 2: Open the Sent Tab
The emails you can resend are on the Sent tab. Navigate there to resend an email.
Select the Sent tab. The Sent tab lists every sent email with its facility, status, recipient, and time sent.
The Sent tab shows the sent emails
Step 3: Open the Email You Want to Resend
Each row on the Sent tab is one sent email. Open the one you want to resend.
Find the email you want to resend, using the Facility, Status, Recipient, and Mail Sent columns to identify it.
Select the email's Subject to open it.
Selecting an email by clicking its Subject
ℹ️ Info: Open a sent email by selecting its Subject only. Facility opens the facility, and Recipient opens the tenant, while Status and Mail Sent are read-only.
Step 4: Resend the Email
With the Sent Email drawer open, review it before you send it again - a resend goes out right away.
Read the message to confirm it is the one you want to resend.
Select Resend Mail.
The Sent Email drawer showing the full message and the Resend Mail button
Done! QuikStor sends the message to the recipient again, and the resend appears on the Sent tab.
⚠️Warning: Resend Mail sends the same message again, and the recipient receives another copy. It does not refresh any details - balances, dates, and other values stay as they were in the original email. If the information has changed, send a new email instead.