Overview
This article explains how to locate a specific email. You can search for emails at two levels (Corporate and Facility level) depending on the scope of emails you need to review.
Prerequisites
To access emails at both the facility and corporate levels, you need to enable Read Email and Send Email permissions under Communication, located in Roles & Permissions → Users. Although they are located at the facility level, they are required for both levels.
ℹ️Info: Unread emails appear in bold on the Received tab at both the Corporate and Facility levels. Once you open an email, it switches to regular text, and this read status is shared across the team.
Find an Email at the Corporate Level
The Corporate level gives you access to emails across all facilities. To find an email at the Corporate level, follow these steps:
Select Corporate in the Facility Switcher.
In the left-side panel, click Communication.
Under Communication, select Emails to open the email inbox.
Use the search input to browse all the corporation's emails.
Use the Received, Sent, or Draft tabs to filter emails by these statuses.
Find an Email at the Facility Level
The Facility level displays emails specific to a single facility.
In the top navigation bar, click the Facility Switcher and select a facility.
In the left-side panel, click Communication.
Click Emails to open the email inbox for that specific facility.
Use the search input to browse across all the facility's emails.
Use the Received, Sent, or Draft tabs to filter emails by these statuses.
