Overview
Phone Center lets you place and manage outgoing tenant calls directly from the Phone Bar, without leaving the QuikStor platform. This article walks you through granting the right permissions, setting your status to online, and handling an outgoing call from placing it to hanging-up. After reading, you will be ready to make outgoing calls and optionally process payments while a call is in progress.
Prerequisites
Before you start placing outgoing calls, confirm the following:
The Support team has enabled Phone Center for your company. Phone Center is a paid feature, so if it isn't enabled yet, contact the Support team to request it.
You have access to Corporate level setting, including the ability to edit Roles and Permissions.
You have set up your Phone Center permissions at the Corporate and Facility level, and set your availability to Online with microphone access enabled. For the full setup, see How to Take Incoming Calls.
Step 1: Access the Tenant's Contact Details
In Phone Center, you start an outgoing call by displaying a tenant's contact details via hover and selecting their phone number.
In the Phone Center, hover over a tenant's name to open the contact pop-up with their name, number, email address, Send an SMS, and Send an Email buttons.
Click the tenant's phone number.
Contact pop-up with the tenant's name, number, email address, Send and SMS, and Send an Email buttons on the Phone Center page
The active call element appears in the Phone Bar with the tenant's name, phone number, a Cancel Call button, and Make a Call button.
Active call element that appears in the Phone Bar after you click on the tenant's phone number
Step 2: Place a Call
Once the active call element appears, place the outgoing call and watch the status change as the tenant's line begins ringing.
Click Make a Call button on the active call element; the phone number changes to Ringing, and the Cancel Call/Make a Call buttons are replaced by the Hang-up button.
Active call element after you click the Make a Call button
Step 3: End the Call
When the conversation is finished, end the outgoing call directly from the active call element.
To end the call, click the Hang-up button in the active call element.
End the call by clicking the Hang-up button in the active element
ℹ️ Info: Optionally, you can process payments while an outgoing call is still in progress. You will be redirected to the Make a Payment page.